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How do I Resend an Invite Email to Pending Staff?

When you first add a new staff member, their account is set to pending until they activate their profile. This can only be done by following a link sent to them when their account is set up.

There are a few reasons why you would need to resend an invite email to a pending staff member: 
  • You set their account up ahead of time and chose not to send the invite email until their start date. 
  • They failed to activate their account within 24 hours of the email being sent to them so the link expired. 
  • They have not received their email. Read more about why this might happen here
Regardless of why you need to resend an invite email to a new starter, the process to do this is very simple. 

You can do this in one of two ways:
  1. You can send individual emails by navigating to the staff member's profile and click 'resend invite email' at the top of their profile header. 
  2. If there are multiple users who need their invite email to be sent to them, you can do so by going to your Company Settings > Staff Admin and clicking 'resend all invite emails' at the top of the page. 

NB: Remember that these links are only valid for 24 hours. After this, you will need to send a new email. 

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