Why is my Invite Email or Password Reset Email not Sending?

There are a few things that can cause issues with emails being sent. These might include:
  • Our IP address has been blocked by your server.
  • Your email address has not been set up yet. 
  • Your account has been registered to an inactive email address.
  • You have entered the wrong email address when requesting a reset password email or have mistyped your email address. 
If you have not received an email, please contact us either by phone on 0800 033 7569 or via live chat and a member of our customer care team will assist you to resolve the issue. 


Feedback and Knowledge Base